Koodo Mobile is one of the most successful low cost mobile phone providers in Canada. Over the past few years, Koodo Mobile has experienced significant growth, which has forced the company to quickly adapt and change their business model to serve the needs of their growing customer base
One of the most significant bottlenecks that Koodo Mobile faced was in their web presence, which quickly became insufficient for their business needs.
More specifically, Koodo Mobile faced the following challenges:
In order to handle the increasing demands of doing business, Koodo Mobile reached out to TechBlocks for assistance. TechBlocks then put their creative team to work developing a self-service portal solution.
After just a few months, TechBlocks created the following solutions for Koodo Mobile’s challenges:
The TechBlocks solution utilized one of the latest and most reliable Content Management Systems to create Koodo Mobile’s self-service portal. The platform is both stable and flexible.
The specific technologies used include:
"TechBlocks has been able to deliver quality work on tight deadlines. They demonstrated immense flexibility in working with us in terms of budget, style, and schedules. We have been extremely satisfied with the customized solutions…and look forward to collaborating again with them in the future."
— John Klayh, Manager of the Koodo Mobile Web
Through the self-service portal which TechBlocks built, Koodo Mobile has already seen significant benefits as a result of the platform changes including:
A dramatically-increased customer satisfaction rate, with some reports indicating an increase of more than 50%
A significant reduction in the amount of time customers spend on the phone with customer support
Significantly reduced cost of content creation, as well as reduced maintenance costs associated with that content
Already-noticeable increased customer loyalty.
Increased efficiency of managers and other employees at Koodo Mobile
Speed-to-market is critical for a start-up. Having the right talent, experience and resources, when and where you need them can make or break your start-up.
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