How we enabled 100’s of employees over one COVID weekend

Who They Are



Zapdesk is a leading and innovative provider of technology-based operations and process solutions for enterprise clients located around the world.

What They Needed


As the Covid-19 emergency escalated, Zapdesk was faced with the urgent challenge of enabling hundreds of office-based employees not only work from home, but access complex and highly confidential systems easily and securely.

Their Requirements


Hundreds of workers needed to start working from home ASAP across multiple devices, networks and accessing a variety of internal applications

  • The rapid activation of a solution that enabled hundreds of employees to access operations critical systems and content on multiple devices in homes across the globe.
  • Maintain a balance between custom service and security/governance compliance.
  • The rapid activation of a solution that enabled hundreds of employees to access operations critical systems and content on multiple devices in homes across the globe.
  • Scale, provision, de-provision and manage a globally distributed workforce from one central platform.
  • Accurately and efficiently manage Microsoft product licensing across the workforce as it changes.
  • Monitor and report workforce security, utilization, performance and productivity data


We leveraged our start-up mindset with and our enterprise cloud architecture experience to rapidly provision and configure a stable, consistent and secure cloud based remote workspace solution.

  • Rapidly transitioned from on-premise to a cloud-based Windows Virtual Desktop solution for hundreds of employees across the globe.
  • Provisioned pre-configured Windows Virtual Desktops with the right toolset that enabled their staff to work remote from any location on any device with a true BYOD experience.
  • Enabled a familiar Windows desktop experience for employees reducing the risk and disruption of any training curves.
  • Enabled unified desktop image creation & management rapidly accelerating provisioning, on-boarding of users across all devices and locations.
  • Provided an integrated single console platform with unified billing, centralized security & governance architecture.
  • Provided a license usage & allocation report that allowed visibility of license spend and cost optimization opportunities.
  • Out of the box support for real-time employee productivity and analyticss


We moved an entire workforce to remote in a weekend without skipping a beat

  • Rapidly and safely transitioned 100’s of employees to a 100% remote cloud-based operation in days without disruption
  • Transition from on-premises to WVD solution enabled 35% cost-savings with cloud-based business continuity architecture
  • Reduced user on-boarding time from 2 days to 1 hour.
  • Reduction of IT Support from 6 FTE’s to 2.
  • Enabled single point of control for Microsoft Licencing management.
  • Enabled a single point of view for performance and activity reporting.



Speed-to-market is critical for a start-up. Having the right talent, experience and resources, when and where you need them can make or break your start-up.

We have built solutions with and for start-ups of all kinds and know what success demands and how to get you there.

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