Transforming A Global Logistics & Supply Chain Leader into A Digital-First Platform
Our Clients
Engagement Overview
Our client is a global leader in logistics and supply chain, moving goods for some of the world’s biggest brands. They wanted to evolve from a legacy-heavy operator into a digital-first logistics platform that could move faster, collaborate in real time, and compete with digitally native retailers.
TechBlocks was chosen to design and build a modern, cloud-native freight and logistics platform that digitized the full lifecycle from purchase order to delivery. We replaced manual, fragmented workflows with an integrated, automated system that connected global stakeholders, improved decision-making, and delivered a modern customer experience.
Key Challenges
The client’s operations ran on fragmented legacy infrastructure that limited efficiency, scalability, and visibility. Core systems were still tied to AS-400 mainframes
Workflows depended on disjointed applications, manual data entry, and email or phone-based coordination. As digital-first competitors raised the bar on speed and transparency, the client needed an end-to-end logistics platform that could support real-time collaboration and growth.
Legacy Mainframes &
Outdated Applications
Critical logistics processes still relied on AS-400 mainframes and legacy applications. These systems were hard to change, slow to integrate with modern tools, and constrained the ability to deliver web and mobile experiences that customers and internal users expected.
Fragmented Applications across The Value Chain
Multiple disjointed applications handled purchase orders, bookings, shipment tracking, and delivery. There was no single platform view for exporters, importers, brokers, shipping lines, or transport companies. This fragmentation created silos, duplicated effort, and made it difficult to see end-to-end shipment status in one place.
Manual Error-Prone Processes
Many workflows relied on manual data entry, spreadsheets, and back-and-forth emails. This introduced errors, slowed order processing, and increased operational overhead. It also limited the ability to scale effectively as volume grew.
Limited Real-Time Collaboration &
Customer Experience
Stakeholders across the supply chain lacked real-time visibility and collaboration tools. Customers often needed to call support or account teams to understand shipment status, timelines, or exceptions. This drove call center costs and made it harder to deliver the kind of digital experience offered by newer, tech-led logistics players.
Approach & Solutions
1. Cloud-Native Logistics Platform Architecture
We designed and built a freight and logistics platform on a serverless cloud architecture to handle the full lifecycle from purchase order to final delivery.
- Designed a serverless cloud-based freight and logistics platform to replace legacy, monolithic systems
- Digitized the full workflow from purchase orders and booking to shipment and delivery within a single platform
- Enabled scalable, event-driven processing to support high transaction volumes without manual intervention
- Laid the foundation for secure, resilient web and mobile experiences for internal users and customers
2. Process Automation & System Integration
We focused on removing manual work and connecting all key players across the logistics value chain.
- Automated purchase order intake through direct retailer integrations to eliminate manual re-entry
- Reduced manual entry with real-time data capture from upstream and downstream systems
- Connected stakeholders across the supply chain, including exporters, importers, brokers, shipping lines, and transport companies in one platform
- Integrated with air, vessel, rail, financial institutions, and regulatory authorities to support true end-to-end visibility and compliance
3. Design for Adoption with Role-Based UX
We ensured the platform was not just powerful, but also intuitive and tailored to how different users worked.
- Implemented role-based product design so each user type saw the tools, data, and workflows relevant to their responsibilities
- Delivered intuitive UX with advanced usability engineering to reduce training time and drive faster adoption
- Simplified complex logistics flows into guided experiences that helped users complete tasks accurately and efficiently
- Supported both web and mobile usage to enable users to work in-office and on the move
4. Analytics, Dashboards, & KPI Reporting
We gave teams and customers the ability to see, measure, and optimize logistics performance in real time.
- Implemented advanced BI dashboards to surface shipment status, exceptions, and performance metrics across lanes and partners
- Automated KPI reports to track processing times, turnaround, and service levels without manual compilation
- Enabled planners and operators to identify bottlenecks and optimize routing, capacity, and execution
- Provided customers with real-time views into their shipments, reducing reliance on call centers for basic status updates
Impact & Results
The client moved from legacy-bound, manual logistics operations to a digital, automated platform that handled hundreds of thousands of bookings a year.
Decision-making became data-driven, collaboration became real time, and customers gained a modern, self-service experience. Operational efficiency and speed improved across the board.
Bookings processed annually
The new platform processed approximately 450,000 bookings per year, enabling full-scale digital operations and reducing dependence on manual, paper-driven workflows.
Increase in order processing speed
Automation and real-time data capture delivered a 200% increase in order processing speed, allowing the client to handle more volume with the same or fewer resources.
Reduction in turnaround time
End-to-end turnaround time across key workflows was reduced by 50%. Digitized processes and integrated systems cut delays associated with rework, data entry, and handoffs.
Reduction in support costs
Real-time customer self-service and shipment visibility drove a 25% reduction in call center costs, as customers no longer needed to contact support for routine updates.
Ready to start the conversation?
Share your most pressing challenges and priorities with our team, and let’s explore what’s possible.