Conversational AI that
Resolves, not just Responds
AI chat & voice agents that close tickets, grow revenue, & protect your brand
We design, build, and run AI-powered chat and voice agents that resolve real issues, not just FAQs. We treat Conversational AI as a production asset in your stack, deeply integrated with your CRM, ERP, ticketing, and payment systems, and engineered for safety, transparency, and control. The result is lower support costs, higher CSAT, 24/7 responsiveness, and conversations that show up clearly in your numbers.
Client outcomes we’ve delivered with Conversational AI
CSR call prep time using a GenAI-powered assistant for a North American diversified energy distributor.
Reduction in call center demand by rebuilding DX & online support for a low-cost telecom carrier.
Decrease in support tickets after launching self-service portals & modern digital channels for a North American utility.
From scattered bots to a fully governed conversational platform
One AI-native service layer across customers, employees, & channels.
Most enterprises already “have a bot”. The problem is everything around it: fragmented channels, legacy rule-based flows that break on real language, and LLM bots that hallucinate, can’t reach internal systems, or struggle at scale. With no single knowledge base, shaky escalation paths, and weak metrics, customers bounce between bots and humans, repeat themselves, and lose confidence fast.
We fix that by building an AI-native conversational platform around your business, not a front-end widget. We unify channels, knowledge, and workflows, ground responses in approved content using retrieval-augmented generation (RAG), and connect agents to the systems where real work happens. You get customer-facing bots, employee copilots, and voice agents that feel consistent, act intelligently, and are measured by resolution, revenue, and effort reduced.
Client Success
Boost in operational responsiveness
Faster access to sensor reports
Reduction in user errors
Transforming the Data Model & Reporting Capabilities of One of North America’s Largest Propane Distributors
Challenges
Our client, one of North America’s largest propane suppliers, serves nearly one million customer locations across the U.S. and Canada. To optimize operations and deliver better customer service, the company needed reliable daily reporting on sensor issues, driver productivity, and delivery volumes. However, their data environment was complex—integrating 20+ tables from multiple sources—and hindered by quality inconsistencies. Managers had to navigate multiple static reports, limiting visibility and slowing decision-making. Users struggled with cumbersome navigation, static report headers, and inefficiencies that undermined productivity and customer satisfaction.
Solutions
TechBlocks was engaged to transform the reporting ecosystem by consolidating fragmented reports into a single, streamlined Sensor Report built on Power BI Premium:
- Integrated diverse data sources into one interface, enabling real-time monitoring of sensor status, exceptions, and operational issues
- Designed custom navigation for seamless switching between sensor pages with a single click, eliminating the need to open multiple reports
- Implemented dynamic Power BI tables that adjusted visuals and headers based on slicer values, creating an interactive and responsive reporting environment
- Established rigorous development, QA, and user feedback loops to ensure data accuracy and high adoption
- Deployed ongoing monitoring and updates to keep reports aligned with evolving business needs, setting a new standard for transparency and user experience
Conversational AI Services
Conversational Strategy & Journey Design
We start by finding the highest-value conversational use cases across your business: onboarding, FAQs, transactional flows, troubleshooting, renewals, and upsell. Then we map journeys across your customer and employee channels with clear rules for when AI leads, when humans step in, and how context travels between them. Every program is anchored in a KPI framework—containment rate, first-contact resolution, AHT, CSAT, NPS, and revenue per conversation—so you can tie every initiative to clear ROI in cost-to-serve, capacity, and growth.
Bot, Voice & Agent-Assist Engineering
We build LLM-powered chat and voice agents that understand free-form language, handle complex multi-turn journeys, keep context, and run at high throughput. They’re wired into your telephony or CCaaS stack for natural-language IVR and voice self-service, with guardrails to stay accurate, safe, and on-brand. For your teams, we add AI copilots inside the agent desktop to suggest replies, summarize history, surface knowledge, and let humans focus on the conversations that matter most.
Multi-Channel Deployment & Rich Conversational UX
We deploy your agents into the channels your customers and employees already use—digital properties, contact centers, and internal collaboration tools—so there’s no behavior change required. Experiences use structured, rich messaging, so people can tap buttons, carousels, and quick replies instead of wading through walls of text. We design a consistent personality and tone across channels, so your brand feels like a single, coherent conversational layer, not a patchwork of tools.
Language, Knowledge & Content Engineering with RAG
We design bots to work reliably across regions and languages, combining modern NLU frameworks with LLMs trained on your terminology, products, and regulatory constraints. To avoid “dumb bot” failures, we build AI-ready knowledge bases—FAQs, policies, product data, troubleshooting, tickets—and use retrieval-augmented generation so agents answer from approved, up-to-date content, backed by workflows to keep knowledge governed over time.
Integrations, Custom APIs, & Workflow Automation
Conversation is just the front door. We connect your agents to CRM, billing, order management, identity, ticketing, and internal tools via secure APIs and event-driven workflows, so they can handle account lookups, password resets, refunds, order updates, scheduling, ticketing, and downstream processes automatically. For more complex journeys, we build lightweight microservices so the bot can orchestrate end-to-end work instead of handing everything back to human teams.
Safety, Analytics & Continuous Optimization
We engineer for safety, transparency, and control: bots clearly disclose they’re AI, stay within defined scope, and use confidence thresholds and escalation rules tailored for regulated domains like finance and healthcare. Every interaction is instrumented, with dashboards for intents, drop-offs, containment, workload impact, and sentiment; continuous testing and tuning turn that data into a feedback loop that proves ROI and steadily improves performance.
Expertise you can trust
Why clients partner with TechBlocks for Conversational AI
We bring deep experience in building chat and voice agents that are fully integrated with enterprise systems, grounded in governed knowledge, and measured in terms that matter most—cost per contact, revenue impact, and customer loyalty. We don’t just launch agents; we help you build a conversational platform across internal and external channels that compounds value over time.
“As a leader, agility and speed to market are critical. When new market opportunities emerged, TechBlocks helped us pivot fast—aligning on shifting goals and priorities, onboarding teams, and building a culture of change. With their support, we were able to launch in weeks and monetize the majority of those opportunities.”
Chaitanya Pallapothula, SVP Engineering – Michaels
North America’s Largest Arts & Crafts Retailer.
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Share your most pressing challenges and priorities with our team, and let’s explore what’s possible.
