Transforming a Logistics Giant Into a Digital Disruptor
OEC Group, a global leader in the logistics and supply chain industry was seeking a digital transformation partner who would build an IT solution to support critical business goals and improve decision-making, and business agility, streamline collaboration among global stakeholders, and improve operational efficiency across business processes. That’s why they chose us.
Like much of the logistics service industry, OEC was being held back by legacy technology & fragmented infrastructure. They were looking for end-to-end digital process transformation.
We built a freight and logistics platform on serverless cloud architecture to enable OEC to manage new business workflows from purchase orders and booking to shipment and delivery.
Additionally, we enabled OEC to automate the acquisition of purchase orders through seamless integration with retailer back-ends and increase solution adoption through intuitive UX and usability engineering/role-based product engineering.
Delivery Beyond Expectations
The platform is currently used across various OEC departments by about 500 users, with deployment planned for around 2500 new users once consignees, shippers, and suppliers can access it.
Fully digital operations for processing more than 200,000 Purchase Orders and 450,000+ Bookings annually.
50% reduction in end-to-end turnaround time across workflows, enabling OEC to double their order processing.
25% reduction in operational costs of call center operations, as customers now have access to real-time updates on their POs and bookings, with the ability to directly contact OEC agents through the portal.
Improved customer retention and new customer acquisition through a leading-edge industry solution to enable real-time collaboration between supply chain stakeholders.
Advanced BI dashboards and automated KPI reports help OEC evaluate, plan and execute shipments more efficiently.