Bond Service Intelligence powered by TechBlocks
Turn fragmented customer data into actionable service intelligence with a unified view & AI-generated context.
Proven impact
Reduction in customer wait times from 25 minutes to 90 seconds, accelerating access to information & resolution for a diversified energy producer
Is customer context fragmented across CRM, billing, ERP, contact center, & service systems?
Are agents spending too much time searching for information before every interaction?
Are customer risk, history, & next-step signals difficult to surface when teams need them?
Built for customer service, retention, & customer operations leaders, Bond Service Intelligence brings governed customer & operational data into one working view so teams can act with better context.
What Bond enables:
- Near-instant access to customer context
- One unified view across customer & operational data
- AI-generated summaries for faster preparation
- More proactive retention & outreach
- Less system switching & manual research
- Better continuity across customer interactions
Connect your data. Surface the context that matters.
TechBlocks connects Bond to your enterprise data warehouse, bringing together governed customer and operational data from CRM, billing, ERP, contact center, field service, telemetry, logs, and other approved sources.
Core Capabilities of AiM Field Intelligence
- Enterprise data integration: Connect to governed data in your enterprise data warehouse
- Unified customer view: Bring account, billing, service, delivery, product, transaction, and notes data into one experience
- AI-generated customer summaries: Turn approved internal data into concise customer reads for preparation and live interactions
- Risk & retention intelligence: Surface churn indicators and other signals that help teams prioritize action
- Interaction history:Preserve continuity across notes, transactions, service events, and previous activity
- Contact center integration:Launch customer profiles during inbound interactions and support proactive outreach workflows
Put customer intelligence at the point of interaction
Bond provides the context teams need to respond faster, reduce research time, & act more proactively.
Customer Service Teams
Resolve issues with immediate access to relevant customer history & account contexts.
Retention & CX Leaders
Identify risk sooner & give teams better information for proactive outreach.
Operations & IT Teams
Extend governed customer intelligence without replacing the systems already running the business.
Client Success
Reduction in customer wait times from 25 minutes to 90 seconds
Elimination of up to 10 minutes of manual call preparation per interaction
Virtual workforce uplift by reclaiming 800+ productive minutes daily across 40+ representatives
Reimagining Service Excellence with AI-Native Customer Intelligence
Challenges
One of North America’s largest propane distributors needed to improve service performance across thousands of customer interactions spanning residential, commercial, and industrial markets. Representatives relied on multiple disconnected systems to understand billing, delivery, service history, and prior interactions, creating long wait times, inconsistent experiences, manual research, and limited visibility into customer risk and retention opportunities.
Solutions
TechBlocks developed Bond Service Intelligence, an AI-native customer intelligence platform built with AiDE to turn fragmented customer data into actionable intelligence:
- Unified customer context across Salesforce, ERP, billing, delivery, and Genesys into a single trusted view
- Generated concise, real-time customer summaries to eliminate manual research and accelerate engagement
- Applied AI and RAG-powered knowledge retrieval to surface service issues, churn signals, retention opportunities, and contextual recommendations
- Recommended personalized next-best actions to help representatives resolve issues faster and improve customer outcomes
- Automated triage and guided workflows to improve service consistency across teams and regions
- Connected customer interactions, workforce performance, and operational outcomes to measurable business intelligence
Integration ecosystem
Bond works with your existing enterprise data foundation, using governed warehouse data to bring customer & operational context into one service experience without disrupting source systems.
- Enterprise Data Warehouse: Primary governed source for customer & operational context
- ERP: Cargas, Blue Cow, ADD Systems, & other enterprise platforms
- CRM: Salesforce, HubSpot, & other customer systems
- Contact Center: Genesys, NICE, Amazon Connect, Five9, & related platforms
- Field Service & Telemetry: FSM, sensor, service, & operational data sources
Why clients choose Bond Service Intelligence
Bond combines governed enterprise data, AI-generated customer context, & a unified service experience to reduce research time, improve interaction quality, & help teams act faster without replacing core systems.
“I’ve worked with TechBlocks for over a decade and on many initiatives, including major projects with large utilities that typically work with Deloitte, IBM, and PwC. Despite that competitive field, we continue to expand the scope of work with TechBlocks, because they make it easy. They are responsive and transparent in all communications, strategic in their thinking, and able to deliver solutions that adopt best practices.”
VP, Consulting Services – Leading North American provider of utility modernization services
Ready to transform customer service?
Book your free Bond discovery session and live demo today and let’s explore what’s possible.
