AI-Native Retail Solutions
Close the gap between signal & action
Transforming retail into an AI-native, real-time, omnichannel ecosystem.
Retail has shifted from managing channels to running a real-time operating system. Demand, inventory, pricing, and fulfillment change constantly, so fragmented data and manual decisions quickly hit customer experience and margin. TechBlocks Retail AI Studio brings together AI, automation, engineering, and data governance to help retailers thrive in real time with predictable outcomes.
We help Retailers modernize customer experiences, unify data across channels, optimize supply chain performance, & build AI-native store, merchandising, & operating models
Increase in average cart size for a B2B corporate gifting retailer’s e-commerce platform.
Revenue growth after modernizing a leading U.S. retailer from legacy to a composable commerce platform.
Cart value increase when financing was used after modernizing credit & checkout journeys for a leading U.S. retailer.
Why Retailers are accelerating AI transformation
- Fragmented customer journeys across digital, store, and marketplace
- Escalating expectations for personalization and immediacy
- Inventory distortion and low forecasting accuracy
- Rising store labor and operations costs
- Pressure for dynamic pricing and hyper-personalized promotions
- Data silos preventing unified customer and product intelligence
Our AI-Native Retail Studio
TechBlocks’ Retail AI Studio is a purpose-built transformation engine that enables retailers to shift from manual planning to autonomous decision-making.
We bring together AI engineering, real-time data platforms, automation, and governance, we help retailers respond instantly to customer and operational signals to unlock:
- Unified Customer 360 and Product 360 intelligence
- AI copilots for merchandising, supply planning, and store operations
- Real-time personalization and journey orchestration
- Multi-agent automation for retail workflows
- Agentic fulfillment, routing, and inventory optimization
- Smart store intelligence for traffic, shrinkage, and task automation
- EDO-led governance ensuring data correctness and trust
- Commercial alignment through AiDE outcome-based economics
What AI-Native retailers typically can achieve:
Lift in conversion through real-time personalization
Reduction in stockouts via predictive replenishment
Reduction in excess inventory and markdown exposure
Reduction in in store labor hours through AI-assisted tasking
Faster delivery of retail features and experiments
Our 3-Stage AI Transformation for Retail
1: AI Enablement
Create a trusted, real-time data foundation for retail decisions:
- Unified data across POS, OMS, ERP, CRM, and eCommerce
- Cloud platform modernization across core retail systems
- Retail data governance, quality, and lineage controls
- DevSecOps uplift and delivery standardization
- Event streaming and ML-ready data pipelines
2: Tactical AI Augmentation
Embed intelligence into planning & execution across retail operations:
- AI copilots for demand planning, pricing, and promotions
- Real-time personalization and journey decisioning engines
- Store operations automation and workforce task optimization
- Predictive inventory and supply chain intelligence at scale
- Multi-agent SDLC acceleration for retail engineering teams
3: AI-Native
Operate autonomously at retail speed across channels & fulfillment:
- Autonomous replenishment and inventory allocation decisions
- Self-optimizing routing, fulfillment, and store operations
- Dynamic pricing and autonomous merchandising optimization
- AI-native loyalty and real-time engagement orchestration
- Continuous intelligence loops across every retail channel
Built for retailers running complex operations across channels & fulfillment
Fashion & Apparel Brands
Grocery & Convenience Retailers
Big Box & Specialty Retailers
Home Goods & Furniture Retailers
QSR & Franchise Models
Marketplace & E-commerce Platforms
Client Success
In savings over 5 Years
Faster release cycles, moving from high-risk to modern delivery velocity
Lower engineering costs, with streamlined POD-based execution
Scaling Retail Transformation & Velocity with an AI-Native GCC for North America’s Largest Arts & Crafts Retailer
Challenges
Our client, North America’s largest arts and crafts retailer, invested $30M into a digital transformation initiative that spiraled into a $120M overrun, with two years of delays and little progress to show. Their offshore delivery center in China had become a liability—burning $2.2M per month, dependent on in-person releases, and burdened with undocumented systems and Chinese-only documentation. Fragmented U.S. and Canadian tech stacks, legacy systems with no transparency, and a vendor model that ran on ticket-driven delivery slowed every release and amplified risk. At the same time, a 185% year-over-year surge in product listings and rising omnichannel expectations required faster iteration, better system resilience, and improved customer experience. Without a reset, they risked losing both competitiveness and customer trust.
Solutions
TechBlocks transitioned the client’s operations from chaos to control by launching an AI-native Global Capability Center (GCC) and modernizing their retail technology stack end to end:
- Launched an AI-native GCC in 90 days and executed a right-shoring strategy that cut monthly burn from $2.2M to $1M
- Reverse-engineered critical applications and established a scalable reference architecture with embedded DevOps practices
- Scaled the GCC to 260+ specialists across Canada, the U.S., and India, organized into 19 cross-functional PODs
- Modernized delivery by splitting key monoliths into microservices, deploying CI/CD with DevSecOps, and introducing AI-powered SRE agents for 24/7 monitoring and automated incident response
- Gave executives real-time visibility into sprint and release health through delivery telemetry
- Optimized Cloud infrastructure as code (IAC) and FinOps, replatformed 12+ Canadian digital platforms, and enhanced omnichannel experiences with BOPIS, curbside pickup, last-mile delivery, and automated self-checkout
TechBlocks’ keynote presentation at Total Retail Tech 2025
Watch TechBlocks CEO, Prashant Kumar’s, keynote presentation, The AI-Native Revolution: Why Retailers Must Build Software Factories, Not Just Buy Software
to gain crucial insights into transforming your retail technology strategy for the AI-native era.
TechBlocks ranked in Everest Group’s Retail Service PEAK Matrix® Assessment 2025
We’ve been recognized by Everest Group as a top global software engineering partner for retail enterprises—a result of our unwavering commitment to help clients build modern value chains with AI-native e-commerce platforms and digital product experiences.
Retail Technology Services
Omnichannel commerce
Our AI-native, MACH-based platforms connect every touchpoint—online, in-store, mobile, and beyond—into one seamless journey. Shoppers get a consistent, effortless experience whether they start on social, browse your app, and check out in-store, or begin online and finish with curbside pickup. Turn any store, warehouse, or distribution center into a fulfillment hub with BOPA (Buy Online, Pickup Anywhere), curbside pickup, locker-partner integrations, and last-mile delivery—reducing delays, lowering costs, and boosting loyalty. We enable composable commerce with modular, API-first components so you can adapt quickly, swap capabilities without disruption, and scale innovation at the pace of retail.
Cloud-native commerce
Our AI-native, cloud-first architecture delivers the agility, security, and scalability modern retail demands. Handle seasonal peaks, regional spikes, and major events with infrastructure that scales instantly. Built-in enterprise-grade security, compliance, and threat prevention protect sensitive data, while flexible, pay-as-you-go services cut IT overhead and keep you ready to adapt in real time. We modernize legacy platforms by migrating to headless, multi-tenant, cloud-native foundations and enabling your teams with GCC/CoE capability models.
Supply chain optimization
We use AI-driven logistics and inventory solutions to move products faster, cut costs, and keep customers happy. Real-time inventory visibility enables fulfillment from stores or central hubs, including BOPA (Buy Online, Pickup Anywhere), curbside pickup, and smart lockers. Live sales, demand, and supply analytics trigger immediate adjustments to allocation, replenishment, and routing, while optimized network design, transportation, and storage reduce import, carrier, and warehouse costs. Emerging tech—robotics and IoT—boosts warehouse throughput, supports contactless operations, and helps automate last-mile delivery.
AI-powered analytics & personalization
We turn raw data into customer and operational intelligence. Real-time insights enable AI-driven recommendations and next-best actions, personalized to each shopper’s behavior and history. Predictive inventory forecasting down to SKU and location ensures optimal stock levels, while live analytics track KPIs, customer behaviors, and supply chain events so you can respond instantly to market shifts. Our generative AI capabilities extend personalization into new experiences—from AI-powered shopping assistants and immersive AR fitting to auto-generated marketing content and customer support bots. We also help eliminate data silos with a unified data layer approach—integrating customer, product, and supply chain data into a single source of truth that powers smarter forecasting and decision-making.
Sustainability & ESG compliance
We help make sustainability a growth driver with solutions that cut waste and build trust. Eco-conscious reverse logistics turn returns into a positive customer experience while reducing costs. Optimized fleet management and sustainability-led operations lower your carbon footprint, and automated ESG scorecards consolidate and track metrics for full transparency and compliance.
Expertise you can trust
Why Retailers partner with TechBlocks
We combine deep omnichannel and digital retail expertise, backed by an engineering model built to scale. Our GCC 3.0 and AiDE AI-Native Delivery Engine accelerate velocity 2–3×, while an EDO operating model ensures enterprise-wide data trust, governance, and control. Outcome-based economics keep delivery tied to measurable results.
“As a leader, agility and speed to market are critical. When new market opportunities emerged, TechBlocks helped us pivot fast—aligning on shifting goals and priorities, onboarding teams, and building a culture of change. With their support, we were able to launch in weeks and monetize the majority of those opportunities.”
Chaitanya Pallapothula, SVP Engineering – Michaels
North America’s Largest Arts & Crafts Retailer.
Ready to transform Retail?
Our AI-Native transformation assessment maps the fastest path from pilots to platform-scale outcomes. Talk to a Retail expert today, and let’s explore what’s possible.
